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100% Pass Quiz Salesforce - Valid Salesforce-Sales-Representative Technical Training

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

Topic
Details

Topic 1

Pipeline Management: In this topic, Salesforce Sales Professionals develop skills to generate and evaluate pipeline opportunities. Candidates also focus on analyzing pipeline health insights. It ensures data integrity, improves relevance, and enables accurate stage progression. These competencies underpin successful pipeline management strategies, measured in the Salesforce Certified Sales Representative Exam.

Topic 2

Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.

Topic 3

Planning: In this topic, Salesforce Sales Professionals examine the elements of territory planning, such as account segmentation and prioritization. The focus of this topic is on creating approaches to engage key accounts effectively and developing robust business relationships with essential roles and personas.

Topic 4

Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.

Salesforce Certified Sales Representative Sample Questions (Q86-Q91):

NEW QUESTION # 86
A sales representative works at a heavily siloed company and is unable to gather insights for renewals.
How should the sales rep improve data integrity in the pipeline working across silos?

A. Log in as the customer to review their data.
B. Offer customer discounts toexpedite the sale.
C. Collaborate with other customer-facing teams.

Answer: C

Explanation:
Data integrity is the accuracy, completeness, and consistency of data in the pipeline. Data integrity is essential for effective forecasting, reporting, and decision making. A sales representative who works at a heavily siloed company may face challenges in gathering insights for renewals, such as customer satisfaction, usage, feedback, and retention. To improve data integrity in thepipeline working across silos, the sales rep should collaborate with other customer-facing teams, such as service, support, marketing, and product. By sharing information and insights with these teams, the sales rep can gain a holistic view of the customer's needs, expectations, and challenges, and plan accordingly for renewals. The other options are not effective ways to improve data integrity, as they may compromise customer trust, violate privacy, or reduce profitability. References:
* Cert Prep: Salesforce Certified Sales Representative, unit "Assess Risks and Opportunities"
* [Sales Rep Training], unit "Create Effective SellingHabits"

NEW QUESTION # 87
How can whitespace analysis improve a sales representative's account management strategy?

A. Identifies key stakeholders and decision makers to nurture relationships.
B. Analyzes contract length and segment to identify retention opportunities.
C. Determines current products and opportunities to sell additional products.

Answer: C

Explanation:
Determining current products and opportunities to sell additional products is how whitespace analysis can improve a sales rep's account management strategy. Whitespace analysis is the process of identifying gaps or opportunities in an account where the sales rep can offer more products or services that can add value to the customer. Whitespace analysis helps to increase revenue, profitability, and customer loyalty, as well as to prevent competitors from entering the account.

NEW QUESTION # 88
A sales representative is struggling with forecast accuracy due to a lack of insight into the potential success of various opportunities.
Which technique will help improve the sales rep's forecasting accuracy?

A. Focusing on industry trends to predict future outcomes
B. Prioritizing deals based on seller intuition
C. Implementing AI-based deal scoring systems

Answer: C

Explanation:
One of the techniques that can help improve the sales rep's forecasting accuracy is implementing AI-based deal scoring systems, such as Salesforce Einstein. AI-based deal scoring systems use machine learning algorithms to analyze historical and real-time data from various sources, such as CRM, email, calendar, and social media, and assign a score to each opportunity based on the likelihood of closing. The score reflects factors such as the customer's engagement level, buying signals, past behavior, and fit with the ideal customer profile. By using AI-based deal scoring systems, the sales rep can prioritize the most promising opportunities, focus on the best actions to move them forward, and forecast more accurately and confidently. Reference:
Improve Sales Forecasting Accuracy with These Best Practices, section "Use AI to Score Deals".
How to Improve Sales Forecasting Accuracy, section "Use AI to Score Deals".

NEW QUESTION # 89
A customer has questions about the features of one product they are evaluating.
What is the first step the sales representative should take to address this?

A. Schedule new product demo.
B. Dispatch service technician.
C. Supply product references.

Answer: C

Explanation:
Supplying product references is the first step that the sales rep should take to address a customer's questions about the features of one product they are evaluating. Product references are testimonials or case studies from existing customers who have used the product and can vouch for its features and benefits. Product references help to answer questions, provide proof points, build trust and credibility, and influence purchase decisions. Reference: https://www.salesforce.com/resources/articles/customer-stories/#customer-stories-definition

NEW QUESTION # 90
When a sales representative faces an objection, what is an effective first step to overcome it?

A. Provide an additional demonstration based on the objection.
B. Acknowledge the objection and ask follow-up questions.
C. Explain policies and procedures that solve the objection.

Answer: B

Explanation:
Acknowledging the objection and asking follow-up questions is an effective first step to overcome anobjection from the customer. Acknowledging the objection helps to show empathy and respect for the customer's concerns, as well as to avoid confrontation or defensiveness. Asking follow-up questions helps to understand the root cause, scope, and impact ofthe objection, as well as to clarify any misunderstandings or misinformation.References:https://www.salesforce.com/resources/articles/sales-objections/#sales-objections- handling

NEW QUESTION # 91
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